Download book Be Our Guest - The Disney Institute (by Theodore B. Kinni)
Format
Size
Downloads
be-our-guest-the-disney-institute.mobi
1.26 Mb
0
be-our-guest-the-disney-institute.epub
1019.41 Kb
0
be-our-guest-the-disney-institute.pdf
1.68 Mb
0
Book brief summary
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
